Clear Communication

Many patients may shy away from asking questions and be overwhelmed by the type of information they are receiving when interacting with their health care provider. This can result in many negative outcomes including noncompliance with treatment recommendations.

Questions are the Answer

This free 7-minute video and short You Tube series available from the Agency for Healthcare Research and Quality (AHRQ), features real doctors and patients discussing the importance of conversations fueled by patient questions. The video, geared to enhance the provider/patient communication experience, is suitable for showing in clinic waiting rooms or for use in one-on-one and group presentations.

 Talking with Your Older Patient: A Clinician’s Handbook

A downloadable PDF from the National Institute on Aging, provides information about how to understand older patients and their health perceptions and how to communicate most effectively with them.

A Physician’s Practical Guide for Culturally Competent Care

This is an updated guide including CLAS Standards. It is accredited for AMA PRA Category 1 Credit(s) where you can earn up to 9 free CME credits (Physicians and Assistants) or 9 contact hours (Nurse Practitioners), while exploring engaging cases and learning about cultural competency in health care.

 Culturally Competent Nursing Care

A resource from Think Cultural Health designed to help nurses and social workers provide culturally and linguistically competent care and services. The e-learning program also has an all-new website with updated graphics and interactivity and is accredited for up to 9 continuing education credits for nurses and social workers.

The Share Approach (AHRQ)

A five-step process for shared decision making that includes exploring and comparing the benefits, harms, and risks of each option through meaningful dialogue about what matters most to the patient.

 Nebraska Association of Local Health Directors (NALHD)

This health literacy resource offers a range of health literacy workshops and webinars along with a variety of verbal and written communication and cancer-related resources.

Health Literacy Nebraska

This organization offers training and other helpful resources.

Clearing the Way

This article from Oncology Issues provides seven tips on how to bridge the cancer communications gap as well as other helpful information for clinicians.

Free CLAS Standards Webinars presented by the Nebraska Office of Health Disparities and Health Equity

Free webinars about CLAS standards are offered on a continuing basis.

 Health Care for African American Patients/Families – Dimensions of Culture

An article with a downloadable PDF that explores the African-American community’s health needs, lifestyle, diversity etc.

 Cultural Competence with African American Patients (an Audio Lecture)

An overview of the African American Community’s culture including family, lifestyle, health care practices, etc.

Communication between Health Care Providers and Patients

From the Centers for Disease Control and Prevention (CDC), the Healthy People 2020 Health Communication and Health Information Technology objectives support effective use of communication and technology between health care and public health professionals and their patients.

 Clear Communication Index

This research-based tool that helps you develop and assess communication materials for your intended audience.


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