Training Videos and Related Tools

Several short videos have been produced featuring Dr. Ed. Creagan, professor of medical oncology from the Mayo Clinic Medical School. The videos were compiled from an interview done when he was in Lincoln, June 2016 for several presentations about Building Strong Patient-Provider Relationships. The videos may useful for group viewing at staff meetings to stimulate discussion about the topics he addresses:

  • Family History
  • Empathy Vs. Sympathy
  • Breaking Bad News

To view the videos, click here:

The CDC Health Literacy Website has training materials produced by the Centers for Disease Control and references to reliable training sources outside the CDC. Click on the link above for more information.

A New CAHPS® (Consumer Assessment of Healthcare Providers and Systems) Cancer Care Survey gives providers a new tool for assessing and improving their patients’ experiences with cancer treatment in outpatient and inpatient settings. Click here to download and use three instruments for different cancer treatment modalities, including; radiation oncology, medical oncology, and cancer surgery.

Enhancing Communication with Providers

Questions are the Answer, is a 7-minute video available free from the Agency for Healthcare Research and Quality (AHRQ). Suitable for showing in health care waiting rooms, or use in one-on-one and group presentations, the video features real doctors and patients discussing the importance of conversations fueled by patient questions. The Agency also offers free tips and tools to enhance the provider/patient communication experience.

Focused on the unique communication challenges of older adults, the National Institute on Aging offers the Talking with Your Doctor Toolkit , a free Powerpoint presentation and related materials designed to help older adults make the most of their medical appointments (based on NIA’s popular booklet Talking With Your Doctor: A Guide for Older People).

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